MOPS Satisfaction Survey/Gap Analysis

Please answer the following questions:

Overall, what is your perception of Mid-Ohio Psychological Services (MOPS)?

1 - Outstanding
2 - Adequate
3 - Neutral
4 - Poor
5 - Very Poor

Overall, how happy are you with the services provided by MOPS?

Very happy
Somewhat happy
Somewhat unhappy
Very unhappy
Not sure

Does MOPS make your job easier?

1 - None at All
2 - Very Little
3 - Some
4 - Quite a bit
5 - A Lot

How effective are the services provided by MOPS?

1 - Very Effective
2 - Somewhat Effective
3 - Not Effective
4 - Very Ineffective/Harmful
5 - Don't know

Overall, does MOPS meet the needs of the people you refer?

1 - None at All
2 - Very Little
3 - Some
4 - Quite a bit
5 - A Lot
6 - I do not refer people to MOPS (If you do not refer people, why not? __________________________________)

For each of the services listed below, how SATISFIED are you with them?:

 Very Satisfied Somewhat Satisfied Somewhat Not Satisfied Not  Satisfied   Don't know
Formal Evaluation
General Mental Health Counseling
Medication Services
Case management
Home Based Therapy
Juvenile Sex Offender Program
Substance Abuse Program
Survivors Group
Women's Support Group
Adult Sex Offender Group
Other
How satisfied are you with each of the following items?
 Very Satisfied Somewhat Satisfied Somewhat Not Satisfied Not  Satisfied   Don't Know
The referral process
The reception staff
The billing staff
Relationship with the Primary Counselor
Relationship with Group Facilitators
Your involvement with treatment planning
Response by staff to questions
Response by staff to phone calls
Timeliness of reports/letters
Length of the treatment program
Accuracy of appointments scheduling
Access to Therapist
Time of Sessions
Cost of Service
Other
How would you rank the following issues when comparing MOPS to the other providers in this community?
 Much Better Somewhat Better About the Same Slightly Worse   Much Worse Don't Know
The referral process
The reception staff
The billing staff
Relationship with the Primary Counselor
Relationship with Group Facilitators
Your involvement with treatment planning
Response by staff to questions
Response by staff to phone calls
Timeliness of reports/letters
Length of the treatment program
Accuracy of appointments scheduling
Access to Therapist
Time of Sessions
Cost of Service
Other
What could MOPS do to improve its service delivery system? What could MOPS do different?
ContinuumofMHServices. How well do you believe MOPS does at providing a full continuum of mental health services?
Outstanding
Very Well
Neutral
Poor
Very Poor

ContinuumofAODServices. How well do you believe MOPS does at providing a full continuum of substance abuse treatment services?

Outstanding
Very Well
Neutral
Poor
Very Poor

Demographics
Please provide the following demographic information. It will only be used to make statistical comparisons between different groups of respondents; it will not be used to profile individual respondents.
Which of the following best represents the highest level of education that you have completed?
Some high school or less
High school graduate
Attended some college
Associates degree
Bachelors degree
Post-college graduate

Are you

Line Staff
Supervisory/Administrative Staff

How long have you worked in your current position?

0-2 Years
2-5 Years
More than 5 years

How long have you worked in the social service field?

0-2 Years
2-5 Years
More than 5 years

Contact Information
This section is optional. Please fill out this section only if you would like us to get in touch with you.

First Name
Last Name
Address 1
Address 2
City
State
Zip / Postal Code
Home Phone
Work Phone
E-mail
Fax
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